Frequently asked questions

MY ACCOUNT

GIFT VOUCHER

HOW TO BUY HOT DEALS

PAYMENT

BOOKING

CANCELLATION OR RESCHEDULE AND PENALTY

EXCHANGES & REFUNDS

Cancellation, Reschedule & Penalty

How much does it cost?What happens if I No-Show or cancel late?

If you do not show up or cancel less than 48 hours before your appointment, your promo or booking may be considered used/forfeited since slots are limited and highly in demand.

We allow a 60-minute grace period for late arrivals as consideration. However, if you arrive more than 1 hour late, your appointment will be treated as a late cancellation and will also be forfeited. Please reschedule early to avoid losing your session.

Cancellation & Rescheduling

• I48+ hours before appointment: Deposit is non-refundable, but you may rebook up to 3 times.

• More than 1 hour late / No-show: 100% of deposit is forfeited.