Refund Policy for Services Purchased

1. Refund Policy for Services Purchased on Promotion or Regular Price

This policy applies to all services purchased at promotional/discounted or regular rates. Our goal is to ensure transparency and fairness in cases where a service cannot be completed due to unexpected circumstances.

1.1 General Guidelines

• Refunds are always based on the amount paid (promo or regular price), not the original rate.

• A refund may be requested if the service cannot be completed due to clinic-related issues (e.g., equipment malfunction, lack of materials, or unforeseen events).

• The refund amount will be adjusted based on the portion of the service already completed and actual expenses incurred.

1.2 Refund Computation (Promo Price)

Refund = Promo Price Paid – (Value of Service Completed + Actual Expenses + Miscellaneous Costs)

Where:

• Value of Service Completed = (% completed × price)

• Actual Expenses = materials used, consumables, labor directly used

• Miscellaneous Costs = utilities, preparation time, room usage, and other minor operational costs

  • Typically 5% to 15% of the service price

1.3 Example (Promo Price)

• Promo Price Paid: ₱5,000

• 50% completed: 0.5 × ₱5,000 = ₱2,500

• Materials Used: ₱1,000

• Miscellaneous Costs: ₱400

• Refund = ₱5,000 – (₱2,500 + ₱1,400) = ₱1,100

1.4 Non-Refundable Situations (Price)

Refunds cannot be issued if:

• The service was fully completed.

• The customer changes their mind.

• The issue occurred due to customer negligence.

1.5 Refund Request Process

• Requests must be submitted within 7-14 of days from the date of the incident.

• Submit via email / messenger / in-person at the clinic.

• Include details about what happened and proof of purchase.

1.6 Refund Approval Timeline

• Refund requests will be reviewed by the clinic.

• Approved refunds will be released within 5-7 of working/banking days.

• Refunds may be issued via cash, bank transfer, or GCash.